These Terms and Conditions are the standard terms for the sale of goods by Hide and Teak Furniture Limited, trading as Hide and Teak, a Private Limited Company registered in England under number 13460237, whose main trading address is 2 Edgewood Mews, London, N3 3EZ.

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means.

2.1 Hide and Teak Furniture Limited, trading as Hide and Teak, a Private Limited Company registered in England under number 13460237, whose main trading address is 2 Edgewood Mews, London, N3 3EZ.

2.2 Our VAT number is GB385391072.

3.1 These Terms and Conditions govern the sale of goods by Us and will form the basis of the Contract between Us and you. Before making your Order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.

3.2 Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our discretion, accept.

3.3 A legally binding contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.

3.4 We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:

3.4.1 The main characteristics of the Goods;

3.4.2 Our identity (set out above in Clause 2) and contact details (set out below in Clause 12);

3.4.3 The total Price for the Goods including taxes or, if the nature of the Goods is such that the Price cannot be calculated in advance, the manner in which it will be calculated;

3.4.4 Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated;

4.1 We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in Our sales and marketing literature. We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate due to differences in the colour reproduction of electronic displays.

4.2 If you receive any Goods that do not conform to the Contract, please refer to Clause 8.

4.3 If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have received the wrong Goods, you may return those Goods to Us as provided in Clause 8. If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods.

4.4 We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.

5.1 All Orders for Goods made by you will be subject to these Terms and Conditions.

5.2 You may change your Order at any time before We despatch the Goods by contacting Us.

5.3 If your Order is changed We will inform you of any change to the Price in writing.

5.4 You may cancel your Order at any time before We despatch the Goods by contacting Us. If you have already paid for the Goods under Clause 6, the payment will be refunded to you within 5 business days. If you request that your Order be cancelled, you must confirm this cancellation in writing.

5.5 We may cancel your Order at any time before We despatch the Goods in the following circumstances:

5.5.1 The Goods are no longer in stock (if, for example, the Goods have been sold prior on a third party website and our inventory has not been updated); or

5.5.2 An event outside of Our control continues for more than 10 business days (please see Clause 11 for events outside of Our control).

5.6 If We cancel your Order under sub-Clause 5.5 and you have already paid for the Goods under Clause 6, the payment will be refunded to you within 5 business days. If We cancel your Order, the cancellation will be confirmed by Us in writing.

6.1 The Price of the Goods will be that shown on Our website at the time of your Order. If the Price shown in your Order differs from Our current Price We will inform you upon receipt of your Order.

6.2 If We quote a Special Price which is different to the Price shown on Our website, the Special Price will be valid for 7 calendar days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired.

6.3 Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.

6.4 We have made every reasonable effort to ensure that Our Prices, as shown on Our website are correct. Prices will be checked when We process your Order. If the actual Price of the Goods is lower than that stated in your Order, you will be charged the lower Price. If the actual Price of the Goods is higher than that stated in your Order, We will ask you how you wish to proceed.

6.5 All Prices include VAT. To comply with current UK VAT Margin Scheme requirements, VAT will NOT be itemised on invoices.

6.6 Our Prices exclude the cost of delivery. Delivery costs will be added on to the final sum due.

6.7 All payments for Goods must be made in advance before We can despatch the Goods to you.

6.8 We accept the following methods of payment:

6.8.1 Card payments;
6.8.2 Apple Pay, Google Pay;
6.8.3 Bank Transfer;

7.1 Please note that delivery is currently only possible within United Kingdom mainland areas, excluding the Highlands and some other rural locations. Costs quoted are for ground floor delivery.

7.2 We aim to dispatch Goods within 5 business days of an Order Confirmation. Please note that delivery dates may vary according to packaging requirements, size of goods, your location and circumstances beyond Our control. Unless agreed otherwise, the Goods will be delivered without undue delay and in any case no later than 30 Calendar Days after the date on which the Contract is formed.

7.3 If you indicate in your Order that you wish to collect the Goods from Us yourself you may do so after receiving Our Order Confirmation, by appointment only, at 2 Edgewood Mews, London, N3 3EZ.

7.4 Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods or, if you are collecting the Goods from Us yourself, when you have collected the Goods.

7.5 Our delivery partners will confirm a date to deliver your items on the contact details provided on your order. You are responsible for communicating a suitable date directly with them. Redelivery charges will apply if you fail to accept the Goods at your chosen delivery address on the agreed date.

7.6 The responsibility (sometimes referred to as the “risk”) for the Goods remains with Us until delivery is complete as defined in sub-Clause

7.4 at which point it will pass to you. Please note, however, that if you do not wish to collect the Goods and do not wish to use Our nominated carrier to deliver them, instead choosing your own carrier, the risk in the Goods will pass to you as soon as they are passed to your chosen carrier.

7.7 You own the Goods once We have received payment in full for them.

7.8 If We refuse to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.

7.9 You may only reject all of the Goods that make up a commercial unit, not a portion of them.

8.1 All Our goods have been previously owned and will show signs of use. Signs of use are considered faults and, as such, our liability is limited to damaged goods only. Notwithstanding this, We commit to provide goods that are as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any items that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and are damaged when you receive them, please contact Us within 24 hours to inform Us of the damage. We endeavour to be as transparent as possible with condition reports and Our useful guide to these can be found by clicking here.

8.2 Please note that you will not be eligible for a refund under this Clause 8 if We informed you of any damage or other problems with the Goods before your purchase of them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 8 merely because you have changed your mind. Please refer to Clause 9 for details of what to do if you change your mind.

8.3 To return Goods to Us for any reason under this Clause 8, you may do so in person by appointment. If you paid for Our delivery service, you may alternatively request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location. We may appoint a third party carrier to collect them in which case We will provide you with all relevant details.

8.4 Refunds (whether full or partial) under this Clause 8 will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.

8.5 Any and all refunds issued under this Clause 8 will include all delivery costs paid by you when the Goods were originally purchased.

8.6 For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

9.1 If you are not satisfied with any Goods purchased from Us you have the right to return them for a refund, subject to the provisions of this Clause 9. This Clause 9 does not apply to Goods that are not in compliance with the Contract and your legal rights. For such Goods, please refer to Clause 8.

9.2 If you wish to return Goods to Us under this Clause 9 you must do so within 14 calendar days of taking delivery (or collecting them from Us), telling Us why you wish to return the Goods.

9.3 All Goods must be returned to Us under this Clause 9 in the same condition they left Our premises, accompanied by proof of purchase.

9.4 You may return Goods to Us in person by appointment or you may return them by another suitable delivery service of your choice. You are solely responsible for the cost of returning Goods to Us under this Clause 9.

9.5 Refunds will be issued after we have inspected the Goods and are satisfied with their condition under Clause 9.3.

9.6 Refunds issued under Clause 9 will be for the full purchase price of the Goods. Any delivery charges will not be refunded.

10.1 We only supply Goods for domestic use (or as works of art under Clause 10.2). We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind. By making your Order, you agree that you will not use the Goods for such purposes.

10.2 Some Goods may not comply with The Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended in 1989,1993 and 2010). By making your Order, you agree that you have read and understood our soft furnishings policy and the Goods will not be used in a domestic dwelling in the UK.

10.3 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

11.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

11.2 If any event described under this Clause 11 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

11.2.1 We will inform you as soon as is reasonably possible;
11.2.2 Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
11.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
11.2.4 If the event outside of Our control continues for more than 60 calendar days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
11.2.5 If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to cancel under sub-Clause 5.4 above.

12.1 If you wish to contact Us, you may do so by WhatsApp at 07474 07 07 07 or by email at info@hideandteak.co.uk.

12.2 In certain circumstances you must contact Us in writing (when cancelling an Order, for example). When contacting Us in writing you may use the methods outlined in Clause 12.1.

13.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

13.2 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

13.2.1 In writing, addressed to Hide and Teak, Complaints Department, 2 Edgewood Mews, London, N3 3EZ.
13.2.2 By email, addressed to Complaints Team at info@hideandteak.co.uk.

We will only use your personal information as set out in Our Privacy Policy.

15.1 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

15.2 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

16.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

16.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.

16.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.